SunSpectrum Support Services
With SunSpectrum Support you get the responsive and dependable maintenance coverage and the technical assistance you expect from Sun.
Support
Sun Storage Service Plans - Support plans for Storage help you avoid operational risk and expedite problem resolution through the convenience of a single support agreement that covers your storage products.
Telephone support features unlimited calls, up to 7/24, based on selected coverage hours and customer-defined priority. Take advantage of one-stop multi-vendor troubleshooting to easily manage interoperability issues. With round-the-clock access to online resources, such as Sun's online knowledgebase and collaborative remote diagnosis, the tools and knowledge you need to prevent and solve problems are only a click away.
Installation
Our workgroup storage devices are designed for self-installation. You can set up the array in minutes on a browser-based GUI or terminal menu interface. A single GUI can manage all Sun StorageTek 3000 Family arrays.
Professional Services
Implementation
Sun's implementation services, are designed to fit your project requirements, complexity and budget, provide reliable integration of large 3000 series deployments.
Data Migration - Sun (SM) Host Based Data Migration (HBDM) Service, whether standard, or Custom (for Engagements over 10 TB,) migrates identified customer data from one or more hosts to another, and provides project management of the migration project for reliable, trouble free and transparent data reconfiguration or consolidation.
|
Training
Give your staff the skills they need to manage, protect, and optimize access to critical data. Our in-depth education and training services can help you minimize disruptions associated with new technology through knowledge transfer that will enable your staff to be more productive and empowered for problem resolution.
Contact Information
Contact Sun Support and Services for assistance online or by phone
Warranty
See our warranty page for more information.
Sun Storage Support
The Sun Storage Support Center offers links to manuals, FAQs, guides, software keys and
tech tips for StorageTek products.
Online Support Center
Access self-solve resources, forums, and technical information for Sun StorageTek products using Sun's Online Support Center.
Get plugged in to an extended system and community knowledgebase of real-world insight to get answers for your everyday needs.
|
