Support Services
Sun Software Service Plans
A first-year support contract is recommended for BakBone NetVault licensees.
When it comes to the performance of the software supporting your business, good just isn't good enough. Sun Software Service Plans help you proactively manage your software and provide swift resolution when problems do arise, helping improve performance and availability. You get access to support engineers with proven expertise who provide responsive, consistent service quality, which means faster answers.
Premium Service Plan: The Premium Service Plan equips you with enhanced coverage to help you keep your applications on track and available. Features include 24/7 online and telephone technical support, SunVIP interoperability support, software releases and updates (patches), self-help tools, and notifications to help you proactively maintain high availability.
Protect your investment with a 1 year or 3 year Premium service plan
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Contact Information
Contact Sun Support and Services for assistance.
Warranty
Global Warranty Support Information: Sun warrants that software media will be free from material defects in materials and workmanship for a period of ninety (90) days.
Resources
Software Updates
Software updates (patches) can be accessed through the SunSolve Patch Support Portal. It provides everything you need for patches, including tools, product patches, security patches, signed patches, and more.
Sun StorageTek Support
The Sun StorageTek Support
Center offers links to manuals, FAQs, guides, software keys and
tech tips for StorageTek products.
Documentation
Find documentation in English and other languages.
Online Support Center
Access self-solve resources, forums, and technical information for Sun products using Sun's Online Support Center.
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