Through a combination of online and telephone technical support, software releases and updates (patches), and online resources, Sun Software Service Plans help you proactively manage your software and provide swift resolution when problems do arise, helping improve performance and availability. You get access to support engineers with proven expertise who provide responsive, consistent service quality, which means faster answers, problems solved.

Because your data is critical, a Sun Premium Software Service Plan is highly recommended.

Premium Service Plan: The Premium Service Plan equips you with enhanced coverage to help you keep your applications on track and available. Features include:

24/7 online and telephone technical support
SunVIP interoperability support
Software releases and updates (patches)
Self-help tools, and notifications to help you proactively maintain high availability.

Professional Services

Implementation

As you advance your data center with new technology acquisitions, you're also looking for opportunities to speed time-to-benefit and manage risk. That's why Sun StorageTek Implementation Services go beyond basic installation to configure and integrate your storage hardware and software into your multi-vendor, heterogeneous IT environment quickly and smoothly, avoiding disruption that could cost you time, money, and business.

Sun offers a variety of Implementation Services to fit your project requirements, complexity and budget.

Contact Information

Contact Sun Support and Services for assistance.

Warranty

Sun warrants that software media will be free from material defects in materials and workmanship for a period of ninety (90) days.

Resources

Documentation

Find storage documentation in English and other languages.

Need Help Now?

Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.

Training

Sun's educational services for storage can give you and your staff the skills you need to manage, protect, and optimize access to critical data — even in the most demanding environments.