Support Services
Sun Software Service Plans
Everything about Sun Software Service Plans is designed to help you keep your software—and business—running smoothly and efficiently.
Through a combination of online and telephone technical support, software releases and updates (patches), and online resources, Sun Software Service Plans help you proactively manage your software and provide swift resolution when problems do arise, helping improve performance and availability. You get access to support engineers with proven expertise who provide responsive, consistent service quality, which means faster answers, problems solved.
Premium Service Plan is available for IPStor
The Premium Service Plan equips you with enhanced coverage to help you keep your applications on track and available. Features include:
- 24/7 online and telephone technical support
- SunVIP interoperability support
- Software releases and updates (patches)
- Self-help tools, and notifications to help you proactively maintain high availability.
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
Professional Services
Implementation
Implementation Services from Sun offer complete product deployment services, including planning, assessment, and configuration through system verification testing and production turn-up. These services help you achieve the full benefits of your storage solution investments. They draw on consistent, repeatable, best-practices and methodologies that have been deployed worldwide. Services are delivered by our storage professionals, who have the expertise, experience, certifications and change management tools required for high-quality implementations.
Sun offers a variety of implementation services to fit your project requirements, complexity and budget.
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Contact Information
Contact Sun Support and Services for assistance.
Warranty
Sun warrants that software media will be free from material defects in materials and workmanship for a period of ninety (90) days.
Resources
Training
Give staff the skills they need to manage, protect, and optimize access to critical data, through our in-depth education and training services, you can minimize disruptions associated with new technology through knowledge transfer that will enable your staff to be more productive and empowered for problem resolution.
Learn more
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