Support Services
SunSpectrum Support Services
With SunSpectrum Support you get the responsive and dependable maintenance coverage and the technical assistance you expect from Sun.
Support
Sun Software Service Plans are designed to help you keep your Sun software—and business—running smoothly and efficiently.
Through a combination of online and telephone technical support, software releases and updates (patches), and online resources, Sun Software Service Plans help you proactively manage your software and provide swift resolution when problems do arise, helping improve performance and availability. You get access to support engineers with proven expertise who provide responsive, consistent service quality, which means faster answers, problems solved.
Because your data is critical, a Sun Premium Software Service Plan is highly recommended.
Premium Service Plan: The Premium Service Plan equips you with enhanced coverage to help you keep your applications on track and available. Features include:
- 24/7 online and telephone technical support
- SunVIP interoperability support
- Software releases and updates (patches)
- Self-help tools, and notifications to help you proactively maintain high availability.
Warranty
Sun warrants that software media will be free from material defects in materials and workmanship for a period of ninety (90) days. Learn more.
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Professional Services
Implementation
Implementation Services from Sun offer complete product deployment services, including planning, assessment, and configuration through system verification testing and production turn-up. These services help you achieve the full benefits of your storage solution investments. They draw on consistent, repeatable, best-practices and methodologies that have been deployed worldwide. Services are delivered by our storage professionals, who have the expertise, experience, certifications and change management tools required for high-quality implementations.
Sun offers a variety of implementation services to fit your project requirements, complexity and budget.
Contact Information
Contact Sun Support and Services for assistance.
Resources
Documentation
Find software documentation in English and other languages.
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
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