Sun StorageTek Common Array Manager Software

Support Services

Connected Services

CAM is a vital component of Sun's Connected Services for Storage. Utilizing the remote connect feature within CAM provides greater value and service protection by providing a closer connection between your storage environment and Sun's Technical Service Centers.

Sun's Connected Services via CAM enables Auto Service Request (ASR) which uses fault telemetry 24/7 to automatically initiate a service request and begin the problem resolution process as soon as a hardware problem occurs. Automatic Service Request requires a one way connection via the internet and a valid warranty or support contract. Benefits include:

• No cost to enable or install for Sun storage devices under warranty or support contract
• Reduction in time-to-repair; up to 50 percent reduction in total time from service alert to completed repair with connection
• Less phone time and fewer calls lowers operational costs as diagnostics are sent electronically
• Improved device availability

Resources

Software Downloads

Visit the Sun Download Center (SDLC) for the most recent downloadable software.

Software Updates

Software updates (patches) can be accessed through the SunSolve Patch Support Portal. It provides everything you need for patches, including tools, product patches, security patches, signed patches, and more.

• Find the latest CAM 6.5.0 patches
• Find the latest CAM 6.4.1 patches

Documentation

Get product documentation for Sun StorageTek Common Array Manager software in English and other languages.

Need Help Now?

Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.

Array Baseline Firmware

• Sun Storage Array Baseline Firmware for CAM 6.5.0

Contact Information

Contact Sun Support and Services for assistance.

Training

Sun offers the ideal learning solutions to maximize your training dollars while you expand knowledge throughout your organization.

Recommended training for the Common Array Manager software:

• Sun StorageTek Common Array Manager 5.0 Administration (WET-2301): This course provides students with the necessary skills to perform administrative tasks on Sun StorageTek arrays using the Sun StorageTek Common Array Manager (CAM) software.
  

Related training courses:

• FlexLine 2xx/3xx Disk Administration and Connectivity (STK-2024): The FlexLine 2xx/3xx Disk Administration and Connectivity course is designed for the novice user of FLX equipment. This course also introduces Sun StorageTek Common Array Manager (CAM) software and compares CAM to SANtricity.
• Sun StorageTek 6140 Array Installation and Maintenance (NWS-3303): This course provides students with the information needed to install, configure and troubleshoot problems for the Sun StorageTek 6140 array and associated expansion arrays.
• Sun StorageTek 25XX Installation, Configuration, and Maintenance (WE-2250): This course provides students with the knowledge to successfully describe, install, manage, troubleshoot, and maintain the Sun StorageTek 2500 Array. This course is designed for support specialists, partners, and other personnel who need an in-depth knowledge of the Sun StorageTek 2500 Array.