Services
With SunSpectrum Support you get the responsive and dependable maintenance coverage and the technical assistance you expect from Sun.
Support
Sun Storage Service Plans build on the strengths of both the Sun and legacy StorageTek support offerings and delivers predictable, reliable, and responsive support, through remote technologies, benchmark processes, and industry recognized technical expertise.
Telephone support features unlimited calls during chosen coverage hours and customer-defined priority, and you can take advantage of one-stop multi-vendor troubleshooting to assist with difficult-to-isolate interoperability issues. In addition, around-the-clock access to online resources, such as Sun's online knowledgebase and collaborative remote diagnosis, help arm you with the tools you need to prevent problems.
Because you data is critical, a Sun Instant Upgrade to Gold Support is highly recommended for the NAS 5220.
Installation
Speed the return on your investment with Sun Installation Services.
Connected Services
Connected services for Storage are a set of services performed remotely for you in order to increase service availability, reduce administration time,maintain storage system performance, and manage datacenter environments more efficiently. Selected connected services capabilities are offered at no cost under product warranty and support contracts.
For additional details on how to connect your specific device, visit our Connected Services for Storage site.
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Training
Give staff the skills they need to manage, protect, and optimize access to critical data, through our in- depth education and training services, you can minimize disruptions associated with new technology through knowledge transfer that will enable your staff to be more productive and empowered for problem resolution. For more information visit the Storage and Information Lifecycle Management course catalog.
Contact Information
Contact Sun Support and Services for assistance.
Resources
Documentation: Find library and drive documentation in English and other languages.
Storage General Discussion Forum
NAS Partners
Consult Sun partner directory for a current list of NAS
partners for solutions ranging from enterprise content management, anti
virus support, etc. Find a Sun NAS channel partner to assist with NAS product configuration and pricing.
Online Support Center
Access self-solve resources, forums, and technical information for the SL8500 library and other Sun products using Sun's Online Support Center.
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