Support Services
SunSpectrum Support Services
With SunSpectrum Support you get the responsive and dependable maintenance coverage and the technical assistance you expect from Sun.
Support
Sun StorageTek Service Plans: Support plans for Storage help you avoid operational risk and expedite problem resolution through the convenience of a single support agreement that covers your storage products.
Telephone support features unlimited calls, up to 7/24, based on selected coverage hours and customer-defined priority. Take advantage of one-stop multivendor troubleshooting to easily manage interoperability issues. With round-the-clock access to online resources, such as Sun's online knowledgebase and collaborative remote diagnosis, the tools and knowledge you need to prevent and solve problems are only a click away.
Installation
Sun provides standardized and high quality installation assistance required to achieve a smooth and successful startup for Sun Storage environment.
Professional Services
Implementation
Implementation Services from Sun offer complete product deployment services, including planning, assessment, and configuration through system verification testing and production turn-up. These services help you achieve the full benefits of your storage solution investments.
Sun offers a variety of implementation services to fit your project requirements, complexity and budget.
Datacenter Services
Sun offers a suite of datacenter services to help improve daily operations. Our service professionals assess, design, implement, and manage a wide range of projects following proven methodologies. They are committed to completing projects on time, within budget, and with the least amount of disruption to your business.
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Managed Services
Sun Managed Operations for Storage will help you to remain in control of your IT programs while minimizing the management overhead associated with traditional outsourcing arrangements. With Sun, you choose what you want us to manage, through a storage-specific sourcing engagement, or as a storage management offering within a broader Sun Managed Operations engagement.
Training
Give your staff the skills they need to manage, protect, and optimize access to critical data. Our in-depth education and training services increase expertise and help minimize disruptions associated with new technology, through knowledge transfer that will enable your staff to be more productive and empowered for problem resolution.
Selected Training for SAN Infrastructure
Contact Information
Contact Sun Support and Services for assistance.
Warranty
See our warranty page for more information.
Resources
Documentation
See our Sun StorageTek SAN Software library for related documentation.
Online Support Center
Access self-solve resources, forums, and technical information for the Brocade M6140 Director and other Sun products using Sun's Online Support Center.
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