Support
SunSpectrum Support Services
With SunSpectrum Support, you get the responsive and dependable maintenance coverage and technical assistance you expect from Sun.
Sun Service Plans
Sun Storage Service Plans help you avoid operational risk and expedite problem resolution through the convenience of a single support agreement that covers your storage products.
Because your data is critical, we recommend a Sun Instant Upgrade to Platinum Support for the StorageTek T9840C tape drive.
Professional Services
Sun Implementation Services offer complete product deployment services, from planning, assessment, and configuration to system verification testing and production turn-up, enabling you to realize the full benefits of your storage investment.
Connected Services
Connected Services for Storage are performed remotely and help you increase service availability, reduce administration time, and manage storage system performance. Selected connected services are offered at no extra cost under product warranty and support contracts.
Installation
Installation is included with the purchase of the StorageTek T9840C tape drive for the Sun StorageTek SL8500 tape library.
When you purchase a StorageTek T9840C tape drive for the Sun StorageTek L1400 or L700e tape library, you must also purchase installation part numbers in addition to drive part numbers.
Contact Information
Contact Sun Support and Services for assistance.
Warranty
1 Year - Next business day, on-site, standard business hours. For additional library and drive warranties, visit the product warranty chart.
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Resources
The Sun StorageTek Support Center offers links to manuals, FAQs, guides, software keys, and tech tips for Sun storage products.
Online Support Center
Access self-solve resources, forums, and technical information for the StorageTek T9840C tape drive and other Sun products using Sun's Online Support Center.
Documentation
Find drive documentation in English and other languages.
Training
Give your staff the skills they need to manage, protect, and optimize critical data. In-depth education and training increase expertise and help minimize disruptions associated with new technology. Visit the Storage and Information Lifecycle Management course catalog.
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