Support Services
SunSpectrum Support
SunSpectrum Support is a portfolio of Service Plans for systems, storage, and software that focuses on delivering proven expertise, and responsive, consistent service quality, in order to achieve high availability in your IT infrastructure.
Pick the Service Plan for your Storage that gives you the right level of support.
Professional Services
Sun Implementation Services offer complete product deployment services, from planning, assessment, and configuration to system verification and production turn-up.
Required with the StorageTek Crypto Key Management System:
- Key Management Integration Service integrates hardware and software into the encryption-capable tape back-up and archive solution.
- Encryption Readiness Assessment prepares you for a new storage encryption product, including storage policy alignment, encryption roles and responsibilities, and best practices.
Installation
Installation is included with purchase of the StorageTek Crypto Key Management System.
Warranty
1 Year - Next business day, on-site, standard business hours. For additional library and drive warranties, visit the product warranty chart.
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Resources
The Sun StorageTek Support Center offers links to manuals, FAQs, guides, software keys, and tech tips for Sun storage products.
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
Training
Give your staff the skills they need to manage, protect, and optimize critical data. In-depth education and training increase expertise and help minimize disruptions associated with new technology. Visit the Storage and Information Lifecycle Management course catalog.
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