Support Services
SunSpectrum Support
SunSpectrum Support is a portfolio of Service Plans for systems, storage, and software that focuses on delivering proven expertise, and responsive, consistent service quality, in order to achieve high availability in your IT infrastructure.
Pick the Service Plan for your Storage that gives you the right level of support.
Professional Services
Sun Implementation Services offer complete product deployment services, from planning, assessment, and configuration to system verification testing and production turn-up, enabling you to realize the full benefits of your storage investment.
Connected Services
Connected Services for Storage are performed remotely and help you increase service availability, reduce administration time, and manage storage system performance. Selected connected services are offered at no extra cost under product warranty and support contracts.
Warranty
1 Year - Next business day, on-site, standard business hours warranty. For additional library and drive warranties, visit the product warranty chart.
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Resources
The Sun Storage Support Center offers links to manuals, FAQs, guides, software keys, and tech tips for Sun storage products.
Documentation
Find drive documentation in English and other languages.
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
Training
Give your staff the skills they need to manage, protect, and optimize critical data. In-depth education and training increase expertise and help minimize disruptions associated with new technology. Visit the Storage and Information Lifecycle Management course catalog.
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