Services
SunSpectrum Support Services
With SunSpectrum Support you get the responsive and dependable maintenance coverage and the technical assistance you expect from Sun.
Support
Sun Storage Service Plans
build on the strengths of both the Sun and legacy StorageTek support
offerings and delivers predictable, reliable, and responsive support,
through remote technologies, benchmark processes, and industry
recognized technical expertise.
Telephone support features unlimited calls during chosen coverage hours and customer-defined priority, and you can take advantage of one-stop multi-vendor troubleshooting to assist with difficult-to-isolate interoperability issues. In addition, around-the-clock access to online resources, such as Sun's online knowledgebase and collaborative remote diagnosis, help arm you with the tools you need to prevent problems.
Because you data is critical, a Sun Instant Upgrade to Platinum Support is highly recommended for the T9940B.
Installation
When you purchase a T9940B tape drive for the SL8500 tape library, installation is included with the hardware part number at no additional charge.
When you purchase a T9940B tape drive for the L1400 or L700e tape library, you must also purchase installation part numbers in addition to drive part numbers.
Professional Services
Implementation Services from Sun offer complete product deployment services, including planning, assessment, and configuration through system verification testing and production turn-up. These services help you achieve the full benefits of your storage solution investments. They draw on consistent, repeatable, best-practices and methodologies that have been deployed worldwide. Services are delivered by our storage professionals, who have the expertise, experience, certifications and change management tools required for high-quality implementations.
Sun offers a variety of implementation services to fit your project requirements, complexity and budget.
Connected Services
Connected services for Storage are a set of services performed remotely for you in order to increase service availability, reduce administration time,maintain storage system performance, and manage datacenter environments more efficiently. Selected connected services capabilities are offered at no cost under product warranty and support contracts.
For additional details on how to connect your specific device, visit our Connected Services for Storage site.
Training
Give your staff the skills they need to manage, protect, and optimize access to critical data. Our in-depth education and training services can help you minimize disruptions associated with new technology through knowledge transfer that will enable your staff to be more productive and empowered for problem resolution.
Visit the Training Web site for more information.
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Contact Information
Contact Sun Support and Services for assistance.
Warranty
1 Year - Next business day, on-site, standard business hours warranty. For additional library and drive warranties, visit the Product Warranty Chart.
Documentation
Online Support Center
Access self-solve resources, forums, and technical information for the T9940B and other Sun products using Sun's Online Support Center.
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