SunSpectrum Support Services
With SunSpectrum Support you get the responsive and dependable maintenance coverage and the technical assistance you expect from Sun.
Support
Sun Storage Service Plans
build on the strengths of both the Sun and legacy StorageTek support
offerings and deliver predictable, reliable, and responsive support,
through remote technologies, benchmark processes, and industry
recognized technical expertise.
Telephone support features unlimited calls during chosen coverage hours and customer-defined priority, and you can take advantage of one-stop multi-vendor troubleshooting to assist with difficult-to-isolate interoperability issues. In addition, around-the-clock access to online resources, such as Sun's online knowledge base and collaborative remote diagnosis, help arm you with the tools you need to prevent problems.
Installation
Installation is available or C4 is customer installable
Professional Services
Implementation Services from Sun offer complete product deployment services, including planning, assessment, and configuration through system verification testing and production turn-up. These services help you achieve the full benefits of your storage solution investments. They draw on consistent, repeatable, best-practices and methodologies that have been deployed worldwide. Services are delivered by our storage professionals, who have the expertise, experience, certifications and change management tools required for high-quality implementations.
Sun offers a variety of implementation services to fit your project requirements, complexity and budget.
Managed Services
Sun Managed Operations for Storage is designed to enable you to selectively source as many or as few elements of data center management as you need. To make managing your environment easier, Sun has incorporated its remote capabilities and offers Managed Operations for Storage specifically to help address storage management needs without losing sight of your critical business objectives. Our services are offered as either a storage-specific sourcing engagement or as a storage management offering as part of a broader Sun Managed Operations engagement.
Contact Information
Contact Sun Support and Services for assistance.
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Training
Give your staff the skills they need to manage, protect, and optimize access to critical data. Our in-depth education and training services can help you minimize disruptions associated with new technology through knowledge transfer that will enable your staff to be more productive and empowered for problem resolution.
For more information visit the Training Web site.
Warranty
1 Year - Next business day, on-site or CRU, standard business hours. For additional library and drive warranties, visit the Product Warranty Chart.
Documentation
Online Center
Access self-solve resources, forums, and technical information for the StorageTek C4 Tape Library and other Sun products using Sun's Online Support Center.
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