Support Services
SunSpectrum Support
SunSpectrum Support is a portfolio of Service Plans for systems, storage, and software that focuses on delivering proven expertise, and responsive, consistent service quality, in order to achieve high availability in your IT infrastructure.
Pick the Service Plan for your Storage that gives you the right level of support.
Pick the Service Plan for your Storage Software that gives you an easy and efficient way to maximize your investment in Sun storage software.
Installation
Sun Enterprise Installation Services help ensure a successful startup for your Sun Storage environment, and are required for the StorageTek SL3000.
Professional Services
Sun Implementation Services
Sun offers a broad portfolio of Professional Services for every stage of your IT infrastructure lifecycle. The following services are highly recommended for the StorageTek SL3000:
- ACSLS Integration Service
- Installation/Configuration of Sun StorageTek Library Attach (LibAttach) Software
- ACSLS HA – Base Implementation Service
- Configuration and Implementation Service
Connected Services
Connected Services for Storage are performed remotely and increase service availability, reduce administration time, maintain system performance, and manage datacenter environments more efficiently.
Managed Services
Sun Managed Operations for Storage help you remain in control of your IT programs while minimizing the management overhead associated with traditional outsourcing arrangements.
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Resources
Warranty
1 Year - Next business day, on-site or CRU, standard business hours. For additional library and drive warranties, visit the Product Warranty Chart.
Documentation
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
Training
Give your staff the skills they need to manage, protect, and optimize critical data. In-depth education and training increase expertise and help minimize disruptions associated with new technology. See the Storage and Information Lifecycle Management Course Catalog for more information.
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