Services
SunSpectrum Support Services
Provides a portfolio of Service Plans for systems, storage, and software that focuses on delivering proven expertise, and responsive, consistent service quality, in order to achieve high availability in your IT infrastructure.
Support
Sun Storage Service Plans build on the strengths of both the Sun and legacy StorageTek support offerings and delivers predictable, reliable, and responsive support, through remote technologies, benchmark processes, and industry recognized technical expertise.
Installation
Installation included with product purchase.
Professional Services
Implementation Services from Sun offer complete product deployment services, including planning, assessment, and configuration through system verification testing and production turn-up. These services help you achieve the full benefits of your storage solution investments. They draw on consistent, repeatable, best-practices and methodologies that have been deployed worldwide. Services are delivered by our storage professionals, who have the expertise, experience, certifications and change management tools required for high-quality implementations.
Sun StorageTek Virtual Storage Installation and Implementation Services for Virtual Tape Library (VTL) software, Virtual Storage Manager (VSM) software, and Sun's Shared Virtual Array software.
Managed Services
Sun Managed Operations for Storage is designed to enable you to selectively source as many or as few elements of data center management as you need. To make managing your environment easier, Sun has incorporated its remote capabilities and offers Managed Operations for Storage specifically to help address storage management needs without losing sight of your critical business objectives. Our services are offered as either a storage-specific sourcing engagement or as a storage management offering as part of a broader Sun Managed Operations engagement.
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Training
Give staff the skills they need to manage, protect, and optimize access to critical data, through our in- depth education and training services, you can minimize disruptions associated with new technology through knowledge transfer that will enable your staff to be more productive and empowered for problem resolution. Visit Storage and Information Lifecycle Management for more information.
Contact Information
Contact Sun Support and Services for assistance.
Warranty
All components are covered by a Sun StorageTek Elite two year, 24x7x365 phone support and two hour onsite response limited warranty. See the warranty site for conditions.To get the the latest top-quality, factory-tested replacement parts visit the Sun Revenue Spares.
Resources
Online Support Center
Access self-solve resources, forums, and technical information for the SL8500 library and other Sun products using Sun's Online Support Center.
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