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Sun StorageTek Virtual Tape Library Value

Support

Support & Services

No Longer Orderable

This product has reached end-of-life and is no longer orderable. It is superceded by the next generation Sun StorageTek Virtual Tape Library Prime System.

Sun Storage service professionals can help you solve your storage challenges by delivering services and solutions that optimize and manage storage performance over the life of your data. Our consulting and managed services offer clear and simple choices that address regulatory concerns, storage growth, resource management, and scalability.

Support Services

Sun was named by the majority of those surveyed as the best overall performer related to product support.
- TNS Prognostics Research, 2006

Extended & Upgraded Warranty Coverage

Customers can extend and upgrade their product warranty coverage with our SunSpectrum Support Services. Through these support offerings, Sun delivers proven expertise and consistent responsive quality service to help you achieve high availability within your IT infrastructure.

Learn more about how you can extend and upgrade your warranty coverage with SunSpectrum Support Services, or contact your Sun Sales Representative.

SunSpectrum Services

Provides a portfolio of Service Plans for systems, storage, and software that focuses on delivering proven expertise, and responsive, consistent service quality, in order to achieve high availability in your IT infrastructure.

VTL Value includes hardware and software elements.

Hardware: Sun Storage Service Plans build on the strengths of both the Sun and legacy StorageTek support offerings and deliver predictable, reliable, and responsive support, through remote technologies, benchmark processes, and industry recognized technical expertise. For VTL Value with your StorageTek Service plan you also receive Solaris support.

Software: Sun Software Service Plans are designed to help you keep your software—and business—running smoothly and efficiently. Through a combination of online and telephone technical support, software releases and updates (patches), and online resources, Sun Software Service Plans help you proactively manage your software and provide swift resolution when problems do arise, helping improve performance and availability.

Professional Services

Storage Assessment

The insights and results we deliver through our Sun Storage Assessment services suite help drive your bottom line by tying IT and information lifecycle management (ILM) strategies closer to business objectives and closing the value gap between the adoption of new technologies and business results.

Installation

Installation is included with the product.

Implementation Services

Achieve faster time to benefit from your storage investment with Sun Implementation Services. Sun offers implementation services to fit your project requirements, complexity and budget:

Sun StorageTek Virtual Storage Installation and Implementation Services for Virtual Tape Library (VTL) software.

Managed Services

Sun Managed Operations for Storage is designed to enable you to selectively source as many or as few elements of data center management as you need. To make managing your environment easier, Sun has incorporated its remote capabilities and offers Managed Operations for Storage specifically to help address storage management needs without losing sight of your critical business objectives. Our services are offered as either a storage-specific sourcing engagement or as a storage management offering as part of a broader Sun Managed Operations engagement.