Support Services
SunSpectrum Support
SunSpectrum Support is a portfolio of Service Plans for systems, storage, and software that focuses on delivering proven expertise, and responsive, consistent service quality, in order to achieve high availability in your IT infrastructure.
Pick the Service Plan for your Storage that gives you the right level of support.
Pick the Service Plan for your Storage Software that gives you an easy and efficient way to maximize your investment in Sun storage software.
Professional Services
Implementation Services
Sun Implementation Services help you get the most out of your storage investment. Recommended services include:
- Sun StorageTek Virtual Storage Installation and Implementation Services for Virtual Tape Library (VTL) software.
Managed Services
Sun Managed Operations for Storage help you remain in control of your IT programs while minimizing the management overhead associated with traditional outsourcing arrangements.
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Resources
Warranty
All components are covered by a Sun StorageTek Elite two year, 24x7x365 phone support and two hour onsite response limited warranty. See warranty site for conditions.
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
Documentation
See the VTL Sun System Handbook for product documentation, patches and tech tips.
Training
Give your staff the skills they need to manage, protect, and optimize critical data. In-depth education and training increase expertise and help minimize disruptions associated with new technology.
Recommended training includes:
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