Sun Support Center
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Get Support
Get support from Sun subject matter experts and your peers via Sun Contracted Forums.... By participating in the Community Forums, SunSolve members can collaborate with a global network of industry peers, support professionals, and Sun experts to exchange information, ask questions, and get answers. Members can also find out how their peers are using Sun technologies and services to better meet their support and business needs.
Sun Support Forum
As part of the value of your Sun Contract, you can collaborate with a network of your industry peers, support professionals and Sun experts to exchange information, ask questions and get answers.
Log a Service Request
Ability for contracted customers who have access to Member Support Center to log a Service Request.
Log a Service Request Light
Ability for customers who can not use Member Support Center can make use of the SunSolve Service Request creation tool. To use this feature you must have the Serial Number of the product.
View your Install Base
Install base allows you to view all the products that you have purchased from Sun or it's partners. This feature is available on the Member Support Center. You will need to be a business or primary user to view this feature.
View your Contract
Contract details are available online via the Member Support Center. You will need to be a business or primary user with the contract viewing enrollment to view the contract online. This feature is only available if your primary user determines you need access to this functionality.
SunSolve Feedback.
SunSolve has a new feedback tool, please select the floating Feedback icon [+] on the lower right side of the page to send your feedback to Sun.
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Knowledge Resources
Sign Up for Sun Alert Notifications
BigAdmin Community Knowledge
Reference to best practices, troubleshooting advice, and support updates Learn More
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Patches & Updates
Get patches, software updates, and patch analysis and automation tools.
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Product Documentation
Search or browse documentation and books for Sun's software and hardware products. Download or print selected information. Even join a documentation community, share your expertise in a forum, or participate as documentation is being developed.
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Community Resources
Connecting you to communities that share your passion in using Sun products and technologies.
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Management & Diagnostic Tools
As a Sun customer, you have access to a wide variety of Sun management and diagnostic tools which can help you get the most of your Sun products. Use them to gain quick resolution or to proactively manage your systems for optimal performance. Pair these tools with SunSpectrum support coverage for maximum benefit.
- Auto Service Request (ASR)
- Services Tools Bundle with Explorer Data Collector
- Sun Shared Shell
- Connect Services for Storage (including Sun's Service Delivery Platform)
- Solaris Crash Analysis Tool
- Sun Supportfiles
- CPU Diagnostics Monitor (CDM) Version 2.0.1
- Sun Validation Test Suite (SunVTS)
- Sun Gathering Debug Data (Sun GDD)
- Sun Installation Assistant (SIA)
- PC-check
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Access to the SunSolve site
Sun's Managed Services can look after your operation tasks-so you are free to focus on what matter. See How we have helped our customers with their Sun and Non-Sun systems and how we could help you. Visit our interactive portal |
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