This podcast/whitepaper series provides insights from industry leaders to help you design, implement and manage the most effective Data Center. Each whitepaper offers an in-depth assessment of the subject and the accompanying podcast adds a voice of experience from the industry.
Change Management (Tue, 23 May 2006)
Learn the best practices to manage IT-based change with minimal risk and lowest business impact.
Capacity Management (November 2007)
Learn how investments in IT assets and capacity should be budgeted to maximize capital spending and support the needs of the business.
Configuration Management (May 2007)
Optimized configuration management can allow your organization to control and protect the deployment of its IT resources. By understanding some important best practices you can help your organization implement and optimize its configuration management programs.
Service Level Management (July 2007)
Service level management is the mechanism that IT organizations use to ensure that IT services are aligned to business needs and are provided in an effective, high-quality manner. Take a look at what drives the importance of service level management and explore the true meaning of service level agreements.
Incident Management Best Practices (July 2007)
When systems or processes fail, things can go wrong quickly. Portions of the world economy can stop, business processes can come to a grinding halt, and email and other communication can stop flowing. When these incidents happen, IT organizations need to manage each incident to a successful conclusion by efficiently collecting incident information, prioritizing incidents, and resolving them.
Learn about several best practices to help your organization become more proactive in incident management.
