Online Support

Download the Sun Services Tools Bundle and Automatic Service Request software to get your systems setup for service. Benefits include more efficient incident management and faster problem diagnosis and resolution.

Subscribe to receive important product support notifications and valuable "how to" information for system administrators.

Need a fast answer? Just type your request into Sun's new Google-powered search mechanism and it looks across all of Sun's major knowledge repositories to quickly return the results you need.

Looking to download a software release, driver or patch? Look no further. You will also find tools and information to help you select and apply updates more efficiently and effectively.

Can't find your answer on the web site? Post your question to one of a collection of community forums where you can exchange information with industry peers and Sun experts.

Want to validate the accuracy of key service entitlement information before opening a service request with Sun? Now you can with this new SunSolve lookup function.

Need help? Open a service request and a Sun support engineer will be assigned to your request. Insert configuration information and/or error messages into your request to speed diagnosis. You can also track your requests online.

Want a faster answer? Launch Sun Shared Shell - a collaborative service tool which allows you to invite your Sun support engineer to remotely view your screen and diagnose any issues with your Sun product.

Sun is continually investing in new and more powerful online support tools. SunSolve keeps you up-to-date on new resources and other Support news. You can also access the SunSolve blog, follow updates on Twitter or submit recommendations for future functionality.

SunSpectrum Member Support Center help guide. Includes input from the SunSpectrum Member Community as well as training videos for its core features.

Create or update a Service Request to log technical issues for any Sun product.

Create or update a Service Inquiry. Use inquiries to log Service Requests for contract, sales or change of address information.

If you have a contract you may register to be a user of the SunSpectrum Member Support Center. As a user of the Member Support Center you will be privileged to all Sun contracted information and tools.

Manage your user name and password here.

Get an overview of your install base. Perform hostID to serial number searching. Find out what products/serial numbers are covered by your contract(s), and much more.

Find your contracts and view the details of the contract to see the list of items that are covered by your contract.

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