Sun's Service Solutions for Business Intelligence
Sun addresses your decision warehousing needs through Sun Business Intelligence and global enterprise services. Sun's comprehensive portfolio of global service professionals can help you to plan, implement and manage your business intelligence.
Sun offers support through three integrated lines of business:
Sun Professional Services
Sun Professional Services Best Practices for Decision Warehousing
Sun Professional Services methodology for decision warehousing includes:
- Aligning with key business strategies
- Establishing solid sponsorships and participation
- Designing scalable warehouse architecture
- Incremental building of warehouses/marts
- Developing warehouse project methodology
- Designing applications for scalability, performance and management
- Managing warehouse production
Sun Professional Services Decision Warehousing service offerings includes:
- a dedicated data warehouse practice
- infrastructure design and implementation services
- storage assessments
- storage architecture and implementation (disk arrays, tape libraries, software)
- data migration
- storage consolidation
- Network (SAN) architecture and implementation
- backup and restore architecture and implementation
- remote data access architecture and implementation
- storage performance analysis and tuning
- disaster recovery
For additional information, visit: sun.com/service/sunps/
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Sun Educational Services offerings include:
Analyze Existing Skills and Organization
Sun Education Consultants can provide services in three key areas. Our educational services are delivered in over 200 countries through 55 training centers.
IT Skills Management
- Assess, analyze, and evaluate skills
- Recommend training to bring staff to full competency and peak performance
to meet company goals and objectives
- Customize training to target specific needs, alleviate redundant
training and cut the time - and cost-to-train
IT Organizational Structure
- Provide a database of staffing models to give IT managers and CIOs guidelines on the expertise they need to build their organizations
- Supply career planning for the IT team to promote retention of valuable employees
IT Resourcing Strategy
- Provide rapid reskilling for high availability systems and specialized certification programs
- Work with you to identify IT resourcing requirements to meet your
current and future IT environments and goals
Build Skills And Knowledge
After analyzing your training needs, Sun Educational Services can design
a course curriculum to specifically address those demands spanning a
wide variety of topics to help maximize your productivity and competitive advantage:
- Java and Jini Technology
- Solaris System Administration
- Network Administration
- Internet, intranet and Security
- Programming
- Hardware Maintenance
Certify Skills
Sun professional certification :
- Strengthens your competitive advantage - a certified, skilled workforce can
mean higher productivity and more professional customer service. You can
focus on operations instead of crisis management.
- Verifies and validates your training investment - Sun certification
can help ensure that all team members are trained to the same high standard.
- Helps get and keep top IT talent - Sun certification acts as a powerful recruitment, reskilling, and retention tool to create and manage knowledge inside the organization
Delivery Management
Whenever, wherever you need training, Sun Educational Services has
an educational delivery method to suit your needs:
- Comprehensive instructor-led courses - include lecture and lab, delivered by highly experienced technical professionals on multiple platforms
- Convenient on-site training - delivered at your location
- Self-paced, CD-ROM courseware - powered by JavaTutor technology
- Web-based learning solutions - training
delivered via the Internet or intranet
For additional information, visit: suned.sun.com
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Sun Support Services
Our flexible suite of support levels and available
options allow you to tailor a service solution to meet your enterprise
network and data warehousing needs.
Data warehouses contain some of the most critical information for today's corporations, so its only logical to protect these systems with the appropriate level of service coverage. SunSpectrum Platinum support is Sun's most responsive system service available. With on-site coverage, 2 hour average response times, and live phone transfer, Sun is there to help ensure that data is available even at the most critical times, day or night. Combine SunSpectrum Platinum support with Sun's On-site Services and you have the maximum site coverage available today for your data warehouse as well as your enterprise. Sun understands the demanding requirements of the data warehousing industry and our services are there to meet the challenge.
Sun's service portfolio of offerings and options includes:
- Mission-Critical Support Teams
- Proactive remote monitoring and account management services
- Onsite Resident System Support Engineer
- Onsite Parts Inventory
- Mission-Critical Installation Services
- Customized uptime guarantee
- Access to SunVIP program and SunSolve knowledge database
Sun support services are available in over 170 countries, backed by 35 Sun Solution Centers around the globe. For additional information, visit sun.com/service/support/
For additional information about Sun's overall complete portfolio of
global consulting, integration, educational and support services,
visit sun.com/service/
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