Technical Support Alliance Network (TSANet)
Sun and Lotus Software believe support is paramount to customer
satisfaction.
Through the Technical Support Alliance Network (TSANet), Sun
and Lotus have
cooperative technical support procedures in place to ensure you,
our customer,
have "one-stop" access to Sun and Lotus engineers. This
relationship helps
ensure your complex interoperability problems are resolved as
simply and quickly
as possible.
As a valued SunSpectrum Gold, SunSpectrum Platinum, or Sun
Software Premium
customer, you are automatically entitled to receive cooperative
support between
Sun and Lotus. All you have to do is contact Sun with your problem
and Sun will
do the rest. If necessary, Sun will engage Lotus on your behalf to
initiate
problem resolution for interoperability issues that arise.
