Service and Support

Sun's Services for Oracle Solutions

Leverage our expertise as you build your data-driven enterprise.

Increase your advantage - by the power of two.

Oracle is a leading provider of applications and solutions for the data-driven enterprise. Sun is the thought leader of the Internet age and the platform of choice for mission-critical computing. Together, Sun and Oracle create synergies that go beyond each company's individual capabilities. They deliver complete, optimized business solutions that you can translate into business advantages.

With Sun services for Oracle solutions, you can be sure all the components of your IT solution work together as smoothly and efficiently as Sun and Oracle work together.

Few major corporations work together as closely as Sun and Oracle. The two companies run a substantial portion of their critical operations on each other's products. And through joint development efforts, Sun and Oracle keep their products optimized to run on each other's platforms.

Focused Consulting Services

Sun's consultants provide you the expertise of highly trained technology experts who understand extremely complex architectures and platform stacks. Sun consultants have years of experience offering focused advice about Sun products and technologies and a high level of expertise working with Oracle database technologies and applications.

• Benchmarking, proof-of-concepts, configuration and sizing, and performance testing at the Sun Solution Center for Oracle
• Architecture services to help you implement the Sun Open Net Environment (Sun ONE) framework, the standards-based platform for delivering Web services
• Architecture Workshop: define the scope of your solution and understand the technology options to achieve your business goals
• Architecture Assessment: Begin to realize your vision by assessing your existing computing environment
• Architecture Design Workshop: Create a high-level architectural design and plan for prototyping the solution
• Blueprint designs of the platform application environment
• Platform infrastructure implementation including migration, installation, upgrades, application platform tuning for performance, high-availability checks, and deployment
• Runbooks detailing personnel, policies, and best practices
• Services to optimize the performance of your Oracle Applications implementation

Anytime/Anywhere Support

Sun's flexible support options are with you every step of the way as you architect, implement, and manage your IT infrastructure. The Sun Vendor Integration Program (SunVIP), available exclusively to SunSpectrum Gold and SunSpectrum Platinum support customers, was designed to address your multi-vendor support needs:

• SunVIP delivers seamless resolution of complex interoperability issues through cooperative support agreements with Oracle and 21 other mission-critical enterprise IT vendors.
• The JEC provides a single source of expertise, coordinated support, and problem resolution not available elsewhere in the industry. At the JEC, VERITAS, Oracle and Sun co-locate senior support engineers to provide global back-line support on a 24X7 basis.

The collaboration and knowledge sharing between Sun, Oracle, and best-of-breed partners allows Sun's service organization to meet your business needs completely and maximize the availability of your Oracle solution. So take the next step. Call your Sun sales representative today or get more information at www.sun.com/oracle.