Service & Support

Overview

Solutions

Platforms

Services

Customer References

Resources

At a Glance Professional Services Educational Services Support Services Sun Solution Center for SAP Competency iSizing for SAP Solutions SAP Services Map

Your global network is designed to span the entire enterprise, extending to your customers and vendors. That's why many companies build their enterprise on open Sun systems and SAP software, the leaders in mission-critical computing. But we also understand that technology leadership alone is not enough. A network this crucial to your success demands world-class service and support through every phase of its life-cycle — from initial development to enterprise-wide deployment and ongoing system management.

Core Competencies

Sun offers core competencies in the following areas:

Skills development: Powerful technologies demand powerfully skilled people. Our expert training consultants analyze, build, and certify your staff.
Account Management: We're involved proactively in your account to align your expectations with our support capabilities.
Project management: Our highly experienced engagement managers act as a single point of contact for your SAP technical integration projects, managing on-time and on-budget project completion.
SAP systems architecting: Intimate knowledge of the Sun platform and the SAP application, access to engineering and latest technology updates, knowledge of SAP updates, and our knowledge of the SAP on Sun installed base result in a world-class mapping of all available technologies to meet your specific business and computing requirements.
Basis consulting: Expertise in installing, configuring, and deploying SAP on the Sun platform provide you with a successful SAP system deployment.
Production planning and deployment: Our consultants have hands-on experience in planning, implementing, and managing SAP distributed computing environments. We use this expertise to augment the knowledge base of your SAP project teams and thus, help to minimize their SAP implementation project risk.
Partnering for solutions: Sun is committed to excellence and expertise through focus on our core competencies. We supplement our technical infrastructure expertise by partnering with best-in-class experts for process re-engineering, management consulting, and application customization.

Professional Services

Sun Professional Services is involved in the design and implementation phase, and can also offer additional support to help you manage your implementation.

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Educational Services

Sun Educational Services is an essential part of building an available solution to provide your customers, employees, and internal support administrators with expert training, educational consulting, and certification.

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Support Services

SunSpectrum Platinum or SunSpectrum Gold are integrated packages of support services that deliver comprehensive Sun hardware and software support for SAP users with mission-critical and business-critical applications. These services are designed to handle your urgent business requirements. As part of the SunSpectrum Platinum and SunSpectrum Gold offerings, you have access to the Sun Vendor Integration program (SunVIP). Through the SunVIP program, Sun and SAP collaborate to identify, isolate, and resolve complex interoperability issues.

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Global Sun Solution Centers and Sun Solution Center for SAP Competency

Sun's Solution Centers provide solution blueprints for mission critical applications the Run-On-Sun to deliver sustained business advantages for your enterprise.

The Global Sun Solution Centers provide:

Proof-of-concepts for customer driven business scenarios
End-to-end Solution Sets for specific industry verticals
Demonstrations of strategic technologies and products
Reference architecture
SAP Competency

Sun Solution Center for SAP Competency provide technical expertise and comprehensive services to address the selection and implementation of your mySAP Business Suite solution: