Service & Support

Sun Professional Services understands the goals of your SAP implementation. You need to implement the applications quickly, efficiently, and with no interruption to your business. You also need to prove that the systems have the performance, reliability, availability, scalability, and manageability to keep your business growing.

Sun Professional Services provides a comprehensive set of integration services designed to meet these specific needs. Our goal is to maximize the return on your investment by designing and implementing an IT environment that is right for your business now, and in the future.

With Sun Professional Services' complete portfolio of SAP integration services, you get professionals with a thorough understanding of the Sun technology, expertise in distributed computing architectures, experience implementing SAP applications, and a mastery of system management.

When you engage Sun Professional Services you get more than the consultants assigned to your project, you get the entire Sun team. Our professionals are supported by the engineers who design and build the hardware, the team that architects and codes Solaris, and the top-rated SAP Competence Center staff.

We provide a tailored set of services to complement the life cycle of your implementation, from initial planning to system integration, and managing the future growth of your business.

Plan for Success

• Assessment

  The first step in a successful implementation is to understand how your current environment might influence the implementation program. Our consultants will analyze your existing systems and network environment. This will help us to design a solution that will maximize your current investment and minimize the transition process. We will also assess your business requirements to determine your people, process and technology needs.



• Architecture

  Once we understand your current environment and business requirements, we will design the systems environment that fits your performance and capacity needs, business continuity plan, and business process requirements. This includes:

  • Designing your network
  • Identifying your optimal system configuration
  • Defining your distributed computing strategy
  • Performing capacity planning
  • Specifying your development environment
  • Designing your high availability strategy
  • Defining your backup/recovery strategy
  • Architecting your systems/network management and operations procedures
  • Identifying your future migration strategy

We also provide overall project planning to ensure that your implementation is successful.

Implement your SAP environment

• Integration

  Rapid and efficient implementation help reduce your overall implementation cost. Sun's experienced consultants know how to build, configure, and deploy distributed computing environments. We are always looking to leverage reusable solutions and tailor them to your specific needs. Not only do you benefit from what we have learned in other successful SAP implementations, you get the benefit of Sun's long history of building resilient mission critical systems for its own use.

  Your SAP integration involves incorporating the SAP components into your current software environment. Sun Professional Services consultants help you integrate new hardware and software into your current environment, assimilate new information into your corporate information flow, and blend your new system processes with the old. Finally, in-house expertise is essential to your long-term success, so Sun Professional Services Consultants coach your staff on their new roles.

Manage your system to optimize your investment

• Management

  Realizing the highest return on your technology investment requires proactive management. Sun Professional Services consultants can help you implement policies and procedures to ensure the ongoing success of your data center. We will help you evaluate key areas such as performance monitoring and security measures to make sure you are optimizing all of your resources. And we will help you evaluate emerging technologies to make sure you are utilizing the right products and technologies for your business.

  We will also work with you to evaluate the skill levels of your staff, and determine training plans to strengthen your staff's skills and competency in data center management. With proactive management, you can maximize availability lower operational costs, and continue to realize a high return on your technology investment.

Migrate to Sun

• Platform Migration

  When your non-Sun SAP platform runs out of power, you need to quickly and smoothly migrate to Sun's benchmark platform. Sun Professional Services consultants work with your staff to develop a rapid, safe, and comprehensive migration plan to move your SAP business applications and data with minimized risk to the Sun platform. Our ultimate goal is to minimize your migration downtime and maximize your Sun platform performance.