Sun Enterprise Workgroup Server Maintenance (SM-220)

Who Can Benefit

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Prerequisites

• Assemble systems
• Troubleshoot medium-scale server systems
• Replace field-replaceable components

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Skills Gained

• Understand basic architecture for the Sun Enterprise 250, Sun Enterprise 450, Sun Enterprise 220R, and Sun Enterprise 420R servers.
• Troubleshoot the servers to the FRU level.
• Locate, remove, and replace server FRUs.
• Perform Solaris Operating Environment (Solaris OE) and UNIX commands necessary for halting, booting, and maintaining a server.
• Navigate the OpenBoot PROM (OBP).
• Retrieve and modify nonvolatile random-access memory (NVRAM) contents.
• Retrieve power-on self-test (POST) reports and interpret their results.

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Related Courses

Before:

• Solaris 2.X Essentials for System Maintainers (SM-101)
• Sun Desktop Systems Maintenance (SM-210B)

After:

• Systems Management Using Sun Management Center (ES-415)
• Fundamentals of Solaris 8 Operating System for System Administrators (SA-118)
• Sun Enterprise Server Maintenance (SM-240)
• Sun Storage Systems Maintenance (SM-250)
• Sun Fire Workgroup/Enterprise Server Maintenance (SM-340)

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Course Content

Module 1 - Introducing the Sun Enterprise Servers

• Describe the main roles, features, and specifications of the Sun Enterprise 250, Sun Enterprise 450, Sun Enterprise 220R, and Sun Enterprise 420R servers.
• Define what the Sun Enterprise servers' reliability, availability, serviceability, and scalability (RASS) feature set provides to our customers.
• Describe the tools and applications used to monitor and maintain Sun Enterprise servers.

Module 2 - The Sun Enterprise Server Architecture

• Explain the general architecture and hardware specifications for Sun Enterprise 250, Sun Enterprise 450, Sun Enterprise 220R, and Sun Enterprise 420R servers.
• Describe the basic system chassis designs and configurations of the Sun Enterprise servers.
• Identify and locate all FRUs in the Sun Enterprise servers.
• Remove and replace all FRUs in the Sun Enterprise servers.
• Identify the different system and central processing unit (CPU) boards used in Sun Enterprise servers.
• Identify each input/output (I/O) board type and the peripheral devices they support.
• Remove and replace a CPU module.

Module 3 - The Sun Enterprise Server Bus Architecture

• Describe the purpose, function, and characteristics of the UPA bus.
• Describe the purpose, function, and characteristics of the PCI bus.
• Describe the purpose, function, and characteristics of the SCSI bus.
• Describe the purpose and function of the Fiber Channel interface.

Module 4 - The POST Process

• Describe the POST process.
• Identify any system failures from results presented by POST.
• Display POST output on an American standard code for information interchange (ASCII) display device.

Module 5 - The OBP and NVRAM

• Describe the purpose and function of the OBP.
• Upgrade or modify OBP contents with flash programming.
• Use the OBP test commands.
• Display the device tree and view and modify individual device tree nodes.
• Define and edit the NVRAM configuration parameters.

Module 6 - Internal Disk Subsystems

• Describe the internal disk interfaces and addressing used for each Sun Enterprise server.
• Properly configure internal disks in the systems.
• Identify a failed disk using standard Solaris OE addressing.

Module 7 - Solaris OS Support Utilities

• Determine how the Solaris OS references system components.
• Identify the steps required to configure devices in a Solaris OS.
• Identify Solaris OS support utilities.
• Analyze output from various Solaris OE support utilities.
• Display and modify system configuration parameters using the eeprom command.

Module 8 - SunVTS Software System Diagnostics

• Select, setup, and run Sun Validation Test Suite (SunVTS) diagnostic tests.
• Run SunVTS over a network.
• Run SunVTS in serial (TTY) mode without a frame buffer.
• Analyze SunVTS test results.

Module 9 - Troubleshooting Sun Enterprise Servers

• Use an organized, total-system approach for fault analysis and diagnosis.
• Identify available resources used to solve technical problems.
• Identify concurrent maintenance strategies when performing maintenance activities on Sun Enterprise servers.
• Use the fault analysis Worksheet to gather and document facts.
• Isolate common faults on Sun Enterprise servers.

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