IT Organization Design Solution

Datasheet

Effective IT organizations are those that align people, processes and technology. Of these three success factors, people are often the hardest to manage. People have differing skill sets and understandings of organizational goals and how their job functions make a difference in achieving them. Team efforts and talents, if not correctly focused, may not make optimal contributions to organizational productivity.

The Sun IT Organizational Design Solution shares Sun's data center staff management expertise with customers. Through the solution, Sun education consulting teams apply Sun best practices and incorporate industry best practices such as IT Service Management and ITIL, delivered through a structured framework of services that objectively assess the current state of customer IT organizations, recommend goals and metrics, and execute a staff training program that will help customers identify and achieve their goals.

The solution is a modular service where one or more modules can be used as building blocks to create customer specific solutions. The services are delivered jointly by Sun and our partners.

Five-Step IT Organization Design Process

The Sun IT Organization Design Solution prescribes a five step process to identify and help customers achieve their goals.

1. IT Management Seminar - The seminar provides an understanding of a common language and core concepts across the IT organization based on industry best practices and demonstrates the value of aligning with them.
2. Identify IT Goals and Objectives - The IT Organization Strategy and Planning Workshop is where Sun education consultants ask, "What is the desired future state of the customers IT organization?"
3. Assess IT Organization Current State - Next is the "Work Analysis" phase, where Sun consultants assess the current state of the organization.
4. Align IT Work to Business Goals - Sun consultants describe job functions and processes that help the customer achieve the future state.
5. Establish Clear Metrics - After having defined the direction and understanding of the current state, it is time to clearly define how to measure success and identify what data is needed in order to calculate the ROI of the change initiative.