IT mangers must structure their organization to take full advantage of new and changing technologies. They must ensure that every team member contributes to the success of the business as the infrastructure grows and changes around them.
To keep pace with ever changing technology, the IT organization needs to:
- Review purpose and work of the IT function.
- Align current IT work to business objectives.
- Categorize and define the work.
- Identify needed roles.
- Establish optimal team structure and staffing levels.
- Hire the right people with the right skills for the right job.
Customer benefits:
- Ability to adapt to change and accommodate future growth.
- Clarification of team roles and responsibilities that addresses gaps and overlaps in the work being performed.
- Identified and prioritized work to meet service level commitments.
- Increased efficiency and reduction of work that does not contribute to business goals.
- A baseline to compare with industry good practices.
- Accurate description of IT roles.
- Support for creating change in the IT organization.
- Reduction in the number of bad hires.
Sun consultants will:
- Identify business goals and objectives to guide your IT organization design.
- Map the work of your organization into industry standard IT Infrastructure Library (ITIL) framework to optimize and measure improvement.
- Define technical roles in your organization and map them to individual responsibilities.
- Develop technical role-based learning paths.
- Define role requirements.
- Provide performance indicators to identify candidate aptitude.
