ITSM Executive Professional Development - This 6-hour ITSM Executive Professional Development First Step course provide insight and recommendations on how to formulate strategic change for IT organizations.
ITSM for Senior Technical Professionals - This course focuses on best practices and concerns itself primarily on how to design, build and deploy IT services that meet customers' demands and expectations.
ITIL Foundation - The IT Infrastructure Library (ITIL) Foundation course provides an introduction and overview to all of the disciplines of ITIL.
ITSM Business Service - This Professional Development Module facilitates the development of the strategic planning for deploying IT Service Management. Many clients use this Module to begin the development of their own long range IT strategy.
ITSM Service Level - This Professional Development Module supports IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). The objective is to overcome organizational inertia and to quickly get a Service Level Management program in place.
ITSM Service Architecture - This Professional Development Module, targeted at senior IT professionals, is completely technology neutral; its singular objective is to identify areas of improvement in the designing and planning process itself.
ITSM Service Implementation - This Professional Development Module, closely associated with IT Service Management best practice for Release Management, Change Management and Configuration, brings together the team responsible for releasing services into production.
ITSM Service Change - This two day in depth workshop provides hands on experience into successful management of change. It includes a lecture on Change Management and plus an in-depth study of all of the elements for a successful Request For Change (RFC).
ITSM courses are available in select countries, please contact your local education consultant or sales representative for additional information.
