Choose from four levels of service to best match your business needs. Sun System Service plans for Solaris OS: for integrated hardware and Solaris OS support. Sun System Service Plans, part of the Spectrum portfolio, provide a combination of hardware service coverage, telephone and online technical support, and Solaris updates. Service levels range from self serve to mission critical through 4 service level - Bronze, Silver, Gold and Platinum.
Help me select my Service Plan
To learn more about System Service Plans for the Solaris OS, contact your Sun Sales Representative or Sun Authorized Reseller.
Sun System Service Plans are priced on a per system per year basis. Contact your local sales office or Sun reseller about the SunSpectrum Instant Upgrade (SIU) Program. You can save significantly when you purchase your system and your Service Plan at the same time. Or to renew your contract, use our Support Contract Renewal Request Form. For a comprehensive listing of Sun's service offerings, please refer to our service listing.
Applications will be reviewed and approved by Sun independently. Approval by Sun for systems does not constitute approval for Services. Services are available for additional purchase at an additional cost at time you purchase your system. The Sun Try and Buy Program is subject to the Try and Buy Official Rules.
At A Glance
The Bronze Service Plan includes the fundamental components you need to maintain your systems, including replacement parts coverage, telephone and online technical support, Solaris updates, and access to self-help tools and Sun notifications.
The Silver Service Plan provides the basic services you need to manage and resolve technical issues more quickly, including hardware service coverage, telephone and online technical support, Solaris updates, and access to self-help tools and Sun notifications.
The Gold Service Plan equips you with enhanced coverage to help you maintain higher availability. Features include hardware service during extended business hours (with the option to extend to 24/7, four-hour on-site service), 24/7 telephone and online technical support, Solaris releases and updates, access to self-help tools and Sun notifications, and additional specialized services, including SunVIP interoperability support.
The Platinum Service Plan helps you achieve maximum system availability when every minute counts. Designed with advanced tools and processes for your mission-critical systems, this robust level of service integrates all of the optimal features you need, including SunVIP interoperability support, with the highest priority response available exclusively to Platinum customers: 24/7 hardware service coverage and 24/7 telephone and online technical support.
Recommended Sun Trial Systems
Service plans are available for all products running Solaris OS, however the service plan may vary by product and type of support the customer requires.
To learn more what service plan is right for you and your business needs for the Solaris OS, contact your Sun Sales Representative or Sun Authorized Reseller.
Key Benefits
The value and ease of integrated hardware and OS support, for one price per product per year
Resources for proactive system management so you can keep your environment—and your business—running efficiently
Flexibility to choose a level of service that matches the criticality of each product
Resources for Service Plans for Systems Running Solaris
